Terms of service

By creating an account or submitting a case, you agree to these terms. If you do not agree, do not use the service. If you are using Shilder on behalf of an organization, you confirm you have authority to bind that organization.

Shilder is an independent consultation service that prepares and submits account-recovery appeals through Meta’s official channels on your behalf. We provide:

• An expert review of your case.
• Appeal preparation and submission.
• A private Case Room with messaging, files, and status updates.
• Protected payment via escrow until recovery is confirmed.

We are not affiliated with Meta. See our disclaimer for details.

You agree to:

• Provide truthful, accurate information about the account and the issue.
• Have a legitimate ownership or authorized-administrator claim to the account you are asking us to recover.
• Respond to messages from your expert within a reasonable time so the case can progress.
• Not ask us to take any action that violates platform policies, applicable law, or another person’s rights.

We may decline or close any case where these obligations are not met.

The case fee is shown to you before you submit and is the full price — no setup or hidden charges. Payment is held in escrow from submission until release.

Funds release to Shilder only after recovery is confirmed. If recovery fails, funds release back to you per our refund policy.

Taxes (if applicable in your jurisdiction) are your responsibility unless we have agreed otherwise in writing.

Recovery is appealed through Meta. The final decision is Meta’s, not ours. We do not guarantee a specific outcome for any case. We do guarantee a refund if our work fails to recover your account — see the refund policy.

You may not use Shilder to:

• Recover an account you do not own or are not authorized to operate.
• Restore an account that was disabled for serious violations (e.g. CSAM, terrorism, sale of restricted goods).
• Harass, threaten, or impersonate any person.
• Attempt to access, scrape, or disrupt the service or its data.
• Resell or rebrand the service without our written consent.

The Shilder name, logo, copy, code, designs, and templates are owned by Shilder. You receive a limited, non-exclusive license to use the service for its intended purpose.

Content you upload (your data) remains yours. You grant us a license to use it solely to operate your case.

You may stop using the service at any time. We may suspend or terminate your account if you violate these terms, abuse the service, or expose Shilder to legal or platform-policy risk.

Terminating your account does not by itself entitle you to a refund beyond what the refund policy provides.

To the maximum extent permitted by law, Shilder’s total liability arising from your use of the service is limited to the amount you paid us in the 12 months preceding the event giving rise to the claim.

We are not liable for indirect, incidental, or consequential damages — including lost revenue, lost data, or loss of business opportunity — resulting from the use of, or inability to use, the service or the recovered (or unrecovered) account.

We may update these terms. When we do, we update the “Last updated” date and, for material changes, notify active users by email. Continued use of the service after the effective date constitutes acceptance of the updated terms.

Questions about these terms? Email hello@shilder.com.