Three ways to reach us.

Pick the path that matches what you need — using the wrong one just adds delay.

Short answer

How do I contact Shilder?

For active cases, use the Case Room — your expert is the fastest path. For new cases, start one through the signup flow (review is free). For everything else (press, partnerships, security, legal), email hello@shilder.com and we'll respond within one business day.

For active recovery cases

Use the Case Room. Your expert is the fastest route to a real answer.

For new case questions

Start a case — expert review is free. We tell you up front whether recovery is realistic.

Start a case

For everything else

Press, partnerships, security reports, legal — email gets the right person within one business day.

hello@shilder.com

We respond within one business day. Active-case messages inside the Case Room are typically answered within a few hours.