Recovery, in real cases.
Anonymized walkthroughs of real recovery work. What the issue looked like, what was filed, what happened — and how long it took.
Recovered an Instagram account after a coordinated mass-report
A creator with 47k followers was disabled by a coordinated reporting campaign. Two self-appeals had failed. We filed the correct appeal path and recovered in 11 days.
Restored a Facebook Business Page after an admin dispute
A small e-commerce business lost their Page when a former contractor refused to release admin rights. Resolved via Business Manager appeal in 24 days.
Recovered an Instagram account from a 2FA lockout — 6 days
A travel creator was locked out of Instagram after a phone upgrade wiped their authenticator app without backup codes. 2FA reset via identity verification in 6 days.
When we declined a case — and why
Not every case is recoverable. Here's a sanitized look at a case we turned down during free review, and the honest conversation about why.
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