Facebook Ads account banned? We get your spend back online.
When Meta disables an ad account, generic appeals get auto-rejected. We file the right business-channel appeal with the right documentation — and you only pay if it works.
Ad-account recovery goes through Meta Business Help (business.facebook.com/business/help), not the consumer flow. The appeal needs business registration, payment-method ownership, ad-policy compliance evidence, and the exact form matching the disable reason (payment, policy, identity, or quality). Filed correctly, most cases resolve in 5–21 days.
How a banned ads account looks
Submitting more than one appeal at the same time creates duplicate cases that auto-close each other. If you already filed and it’s stuck, the right move is escalation through the correct internal channel — not resubmission.
How recovery actually works
Every ban has a category. Each category routes to a different appeal form. Filing the wrong one delays you by weeks — file the right one and most cases resolve in 5–21 days.
Identify the disable category
Ads Manager shows the reason: payment, policy, identity, or account quality. Each one needs a different appeal type and different evidence. We start by reading that screen carefully.
Gather business legitimacy evidence
Business registration, tax ID, prior ad invoices, payment-method ownership documents. The more business activity we can prove, the stronger the appeal.
File through Meta Business Help — once, correctly
business.facebook.com/business/help with the specific form matching the disable category. We write the appeal text, attach the documents, and submit a single clean case.
Track and escalate if it stalls
If the first review comes back without resolution, we escalate through the next Meta channel — not by resubmitting, which only creates duplicates that close each other out.
Reconnect assets after recovery
Audiences, pixels, payment methods, linked Pages and Instagram accounts. We audit each one is intact before you resume spend, so you don’t lose a second account to a missed setting.
Stuck? Let us take it from here.
Expert review is free. You only pay if we accept the case — and we refund if recovery fails.
We use official Meta, Instagram, and Facebook documentation as source material, then add operational context from anonymized Shilder case work.
Questions about this case.
From $1,700, depending on case complexity (single ad account vs. full Business Manager, time since disable, policy vs. payment vs. identity flag). You see the final quote before paying, funds are held in escrow, and you get a 100% refund if recovery fails.
Most cases resolve in 5–21 days from when we file the correct appeal. Identity-related disables (new business with no history, payment-method mismatch) tend to land on the faster end. Policy-related ones involving prior campaign content take longer.
Yes in most cases. Custom audiences, lookalikes, pixel data, and campaign history are tied to your business assets in Business Manager — they persist through ad-account restoration and reconnect automatically.
Usually no. New ad accounts created while an existing one is disabled trigger Meta’s linked-account detection and auto-disable on day one. Resolving the original is almost always faster than starting over.
Often yes, if you can show legitimate business activity and the trigger was a false positive (multi-account login, VPN flag, payment-method mismatch). Severe-violation disables for genuine policy breaches are harder.
That’s a separate but related case — see our Business Manager recovery page. The appeal channel and documentation are different. We handle both.
Rarely with specifics. The disable banner is intentionally vague. Part of what we do is reverse-engineer the likely trigger from your campaign history and Business Manager activity, so the appeal addresses the real reason.
100% refund. We don’t charge for cases we can’t recover — the escrow only releases on success. That’s also why we audit the case upfront and tell you honestly if it’s low-probability.
Ready to get your account back?
Submit your case in under three minutes. Expert review starts the same day.