Daniel Mercer
Account Recovery Specialist at Shilder
Daniel Mercer writes Shilder’s guides on Meta account recovery, covering disabled and hacked Instagram and Facebook accounts.
The guides walk through Meta’s appeal process step by step: which route a notice offers, what to file, and what to expect while you wait.
Guides by Daniel Mercer
- Facebook account locked, confirm your identity
Facebook locked your account and asks you to confirm your identity? What each check means, how to pass it, and what to do if the ID upload fails.
- Facebook ad account disabled for circumventing systems
What Meta's 'circumventing systems' disable means, the common triggers, how to appeal it properly and what to stop doing so it doesn't spread.
- Facebook Page restricted
Facebook Page restricted from advertising, monetization or reach? Find where the restriction sits, fix the cause and request a review that works.
- Instagram account suspended for impersonation
Instagram suspended your account for impersonation? Why it happens, how to prove you're the real person or brand, and how to appeal step by step.
- Instagram hacker turned on two-factor authentication
The hacker enabled two-factor authentication on your Instagram account. How the official hacked-account flow handles it and how to verify you.
- Meta Business Manager disabled
Business Manager (Business Portfolio) disabled or restricted? How to read the notice, request a review, protect ad accounts and Pages, and what's final.
- Are account recovery services legit? How to tell a real provider from a scam
Some recovery services are real, many are scams. The red flags to watch for, how to verify a provider, and the free official routes to try first.
- Facebook ad account disabled for unusual activity: what it means and how to get it reviewed
Why Meta disables ad accounts for unusual activity, how to request a review in Business Support Home, what evidence helps, and mistakes to avoid.
- Facebook ad account restricted with no option to appeal: what you can still do
No Request review button on a restricted ad account? Restricted vs disabled vs closed, why the appeal option disappears, and Meta's official alternatives.
- How to contact Instagram support as a business: every channel and what it can do
The real ways a business can reach Meta about an Instagram account, from Help Center flows to Business Support Home and Meta Verified, and their limits.
- Instagram's 180-day suspension notice: what it means and how to disagree
What Instagram's 'your account has been suspended' notice and its countdown mean, how to disagree with the decision, and what happens when it ends.
- Instagram appeal denied: what Meta means by "final" and what you can still do
Instagram appeal rejected? What Meta says about final decisions, the legitimate options left, what to avoid, and when a new route may still exist.
- Instagram hacked and the email and phone number changed — how to get it back
The hacker changed your Instagram email and phone? Use the security email, instagram.com/hacked and the video selfie check, then lock the account down.
- Meta's account recovery hub explained: can't log in, hacked and disabled accounts
How to use Meta's Account Recovery & Support Hub and help pages for login problems, hacked and disabled accounts, and why there is no Meta phone number.
- Meta Verified support: what it can and can't do for a locked or restricted account
What Meta Verified's support access includes according to Meta, how to reach an agent, and where it stops helping with disabled or locked accounts.
- How long does an Instagram appeal take? Timelines and what slows them down
Realistic timeframes for an Instagram disabled-account appeal, why Meta publishes no fixed timeline, and the filing mistakes that slow a case down.
- How to unban an Instagram account — the 2026 guide
Banned, suspended, or disabled on Instagram? What each notice actually means, which official appeal fits it, and what to do when the first appeal stalls.
- Business account recovery checklist — every document you'll need
The complete checklist of documents and information you need to recover a business account on Instagram or Facebook. Have these ready before you submit.
- Facebook account recovery — official vs assisted, which makes sense?
Should you do Facebook recovery yourself or pay a service? An honest comparison of timing, success rates, costs, and risks for each path.
- How to recover a hacked Instagram account
Instagram account hacked? Follow Instagram's official recovery steps in order: security email, instagram.com/hacked, video selfie, then lock it down.
- How to secure your account after recovery — the post-recovery checklist
Your account is back. Now lock it down so you don't end up here again. The complete post-recovery security checklist for Instagram and Facebook.
- Phishing red flags on Instagram — how attackers actually take accounts
The phishing patterns that account takeovers actually use. What real Instagram emails look like, what scam messages look like, and how to tell them apart.
- Understanding Meta's appeal process — what really happens after you submit
What actually happens to your appeal after you submit it — the review queue, how decisions get made, and why some appeals stall while others move fast.
- What to do when Instagram disables your account
Account disabled out of nowhere? How to find out why, what your real appeal options are, and how long you have before it becomes permanent.
- When to hire a recovery service — the honest answer
Should you pay someone for account recovery, or do it yourself? An honest framework for deciding, written by people who run a recovery service.