Your Instagram is hacked. We get it back.
Email changed. Phone swapped. Password rejected. We know exactly what to file with Meta to reverse it — and we don’t get paid until you’re back in.
Submit the identity verification appeal through Instagram’s official hacked-account form, using the email and phone originally on the account. If those are gone too, photo ID verification is the path. Most cases resolve within 5–14 days when filed correctly. Multiple submissions hurt — file once, file right.
Signs your Instagram was taken over
If your email account is also compromised, recover the email first. Submitting Instagram appeals while the attacker still controls your inbox usually fails.
How to recover, in order
Each step matters. Doing them out of order — especially resubmitting forms — slows down recovery.
Secure your email account first
Change your email password, enable 2FA on the email, and remove any suspicious forwarding rules. This blocks the attacker from intercepting reset codes.
Try Instagram’s in-app recovery from a known device
Open Instagram on a phone the account has logged in from before. Use “Need more help?” on the login screen and follow the video selfie verification.
Submit the public hacked-account form
If in-app fails, use instagram.com/hacked with your photo ID and original email. Provide a brief, factual explanation — no pleading, no long backstory.
Wait, document, and don’t resubmit
Multiple submissions create duplicate cases that auto-close. Screenshot every confirmation. Allow 5–14 days for review.
Escalate if reviews stall
After 14+ days with no useful response, the case usually needs targeted appeal work. That’s where we come in.
Stuck? Let us take it from here.
Expert review is free. You only pay if we accept the case — and we refund if recovery fails.
We use official Meta, Instagram, and Facebook documentation as source material, then add operational context from anonymized Shilder case work.
Questions about this case.
Most cases see a Meta response within 5 to 14 days from a correctly filed appeal. Cases where the email and phone were both changed take longer because identity verification is heavier.
No. Recovery goes through Meta’s appeal channels, not by logging into your account. Anyone asking for your password is running a scam.
Generally no. Duplicate submissions create duplicate cases that get auto-closed. If your first appeal has been stuck for more than 14 days, the right move is targeted escalation, not resubmission.
If the account is recovered, posts deleted by the attacker are sometimes restored automatically. If not, Meta keeps deletion records for a limited window and we can request restoration.
The recovery vocabulary that shows up in this kind of case — plain-language definitions, so you know exactly what state your account is in.
Account banned
An informal term for an Instagram or Facebook account that has been disabled or removed — usually understood as permanent. "Banned" is not an official Meta classification, and the real underlying state determines whether recovery is possible.
Account disabled
A reversible Meta enforcement action that blocks access to an Instagram or Facebook account while preserving its data, normally for a 30-day appeal window. Distinct from suspended, removed, and banned states.
Account suspended
A short-term restriction Meta places on an Instagram or Facebook account, usually self-clearing after a cool-down period. Less severe than a disable, but a suspension that drags on can signal a disable is coming.
Appeal
A formal request to Meta to reverse a moderation decision. The primary recovery mechanism for disabled, removed, or restricted accounts.
Community Guidelines (Instagram)
Instagram's content and behavior rules. Violations are the most common reason for account disables and content removal.
Escrow
A neutral third party holding payment between two transacting parties until release conditions are met. Foundational to safe recovery-service payment.
Identity verification
Meta's process of confirming a user is the legitimate owner of an account, typically via photo ID and a code-in-hand selfie.
Phishing
A social-engineering attack where a fake message tricks the victim into entering credentials on a malicious site. The most common cause of account takeovers.
Recovery window
The time period after a disable or deletion during which account recovery is realistic. Closes after 30 days in most cases.
SIM-swap attack
An attack where the attacker convinces a mobile carrier to transfer your phone number to their SIM, defeating SMS-based 2FA.
Ready to get your account back?
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