Account recovery cost
Shilder’s account recovery service for businesses and creators starts at $3,000 for Instagram and Facebook accounts and $1,700 for Meta ads accounts and Business Manager. You get a written quote before paying, payment is made in crypto and held in escrow, and you get a full refund if recovery fails.
Start with Meta’s free options
Before paying anyone, use what Meta provides at no cost. For many recent, clear-cut cases it is enough, and a recovery service files through these same channels anyway.
- Hacked Instagram account: start at instagram.com/hacked.
- Hacked Facebook account: start at facebook.com/hacked.
- Disabled or suspended account: use the review or “disagree with decision” option Meta shows when you log in, and follow the Instagram Help Center or Facebook Help Center instructions.
- Ad accounts, Pages and Business Manager: request a review from Account Quality and use Meta Business Help.
Our guide official vs assisted recovery walks through each free route in detail.
Prices
Disabled, suspended, hacked or banned accounts and business profiles. Instagram · Facebook
Disabled or restricted ad accounts and Business Manager. Facebook Ads · Business Manager
These are starting prices. After a free review of your case you get a written quote and scope, based on the type of account, what Meta’s notice says, what has already been tried and how much evidence is available. Nothing is charged until you accept the quote.
What the fee covers
- An expert review of the notice, the account history and what has already been tried
- The appeal route that fits the case, chosen before anything is filed
- Evidence preparation: ID, ownership and business documents, written explanations
- Filing through Meta’s official channels, then follow-up and escalation
- A private Case Room with every message, file and status change recorded
- A written quote and scope before you pay, and a full refund if recovery fails
What it does not cover: no one, including Shilder, can override Meta’s review or guarantee a decision. Shilder is independent, is not affiliated with Meta, and has no access to Meta’s internal systems. You are paying for the work that makes an appeal as strong as it can be, and you are refunded if it does not succeed.
How payment, escrow and refunds work
- You open a case and an expert reviews it for free. If recovery is not realistic, we tell you and the case ends there.
- If it is, you get a written quote and scope. You pay in crypto, and the payment is held in escrow, not released to Shilder.
- The expert files and manages the appeal. You can cancel for a full refund until the first appeal is submitted to Meta.
- If the account is recovered, the escrow is released. If recovery fails, the full fee is refunded, usually within 24 hours of the refund being initiated.
The full terms, including what is not refundable, are in the refund policy; the escrow mechanism is explained on protected payment.
Why crypto
Shilder accepts payment in cryptocurrency only: USDT, BTC, ETH and other major coins. It lets the fee be held in escrow until the case is resolved, and it lets refunds reach customers in any country quickly.
We know “pay in crypto” is also a phrase recovery scammers use, so judge any provider, including us, by what protects you: a written scope before payment, escrow instead of money sent straight to a person, a written refund-if-it-fails policy, and never being asked for your password or two-factor codes. Our guide on whether recovery services are legit lists the warning signs.
Free Meta channels vs a recovery service
| Meta’s free channels / DIY | Shilder | |
|---|---|---|
| Cost | Free | From $3,000 (accounts) or $1,700 (Meta ads), refunded if recovery fails |
| Who files the appeal | You | A recovery expert, through the same official Meta channels |
| Choosing the route | You pick from Meta’s forms and in-app options | Chosen from the exact notice and account history |
| Evidence | Whatever you attach | Prepared and checked before filing |
| Status and records | Emails from Meta, if any | Case Room with a full history |
| Best for | Recent, clear-cut personal cases | Business accounts, stalled cases, failed appeals |
When professional help makes sense
Paying for recovery is worth it when the account matters more than the fee and the free routes have not worked or are risky to get wrong. Typical cases: a business profile, Page or ad account that brings in revenue; an appeal that has already been rejected; a hacked account where the email and phone were changed; or a notice that does not make clear which of Meta’s forms applies.
It is usually not worth it for a recent personal account with a clear notice and ID at hand. Try Meta’s route first; if it stalls, you can still open a case later, and the free review will tell you whether recovery is realistic before you pay anything.
Related guides
When to hire a recovery service — the honest answer
Should you pay someone for account recovery, or do it yourself? An honest framework for deciding, written by people who run a recovery service.
Are account recovery services legit? How to tell a real provider from a scam
Some recovery services are real, many are scams. The red flags to watch for, how to verify a provider, and the free official routes to try first.
Facebook account recovery — official vs assisted, which makes sense?
Should you do Facebook recovery yourself or pay a service? An honest comparison of timing, success rates, costs, and risks for each path.
Questions about cost.
Account recovery cases start at $3,000. Meta ads account and Business Manager cases start at $1,700. The exact figure depends on the account and how complex the case is, and you see a written quote before you pay anything.
No. If Shilder accepts your case and recovery fails, the full case fee is refunded, with no handling charge. If our review finds recovery is not realistic, the case is declined before any work starts.
Crypto lets the fee sit in escrow until the case is resolved and lets refunds go out quickly to customers in any country. The protection comes from the escrow and the written refund terms, not from the payment method itself.
Yes. Meta’s own recovery and appeal routes are free, and for a recent, clear-cut case they are the right place to start. A paid service makes sense when those routes have failed or the account is too valuable to risk on guesswork.
Diagnosis of why the account was actioned, the choice of appeal route, evidence preparation, filing through Meta’s official channels, follow-up and escalation, and a private Case Room where the whole case is documented.
You can cancel for a full refund any time before the expert submits an appeal to Meta on your behalf. After an appeal is submitted, the refund-if-recovery-fails terms apply.
Ready to get your account back?
Submit your case in under three minutes. Expert review starts the same day.